Why this matters
Transition success is rarely about one big moment. It’s the accumulation of dozens of small, high-stakes decisions made under time pressure. This playbook is designed to reduce uncertainty, protect client continuity, and help you move from “considering” to “executing” with confidence.
Day 1: clarity + next step
Keep the message short and client-first. You’re not “selling independence”—you’re explaining continuity and care.
- What changed (in one sentence)
- What didn’t change (service, relationship)
- What the client needs to do next
- How to reach you immediately
Day 7: progress update
Clients relax when they see progress and a plan.
- Status update on accounts
- Any actions still needed
- Reassurance on timing
- Offer a quick check-in call
Day 30: reinforce value
This is where you shift from transition to normal operations.
- Confirm service calendar
- Share a benefits recap
- Invite feedback
- Introduce team roles and support channels
Message components clients actually care about
- More/better investment options (including lower-cost share classes if available).
- Lower platform or account-level fees (quantify simply when possible).
- Technology upgrades (portal/app, clearer reporting, easier service).
- Simple BD vs RIA explanation (commission vs fee, high-level).
- Your excitement + stability (clients mirror your confidence).
Related: See the Transition Client Messaging Toolkit and the two client letter templates under Resources.
