Why this matters
Transition success is rarely about one big moment. It’s the accumulation of dozens of small, high-stakes decisions made under time pressure. This playbook is designed to reduce uncertainty, protect client continuity, and help you move from “considering” to “executing” with confidence.
Why repapering stalls transitions
Most teams underestimate the volume of small tasks: missing signatures, NIGO issues, account nuances, and client availability.
Capacity planning (simple model)
Estimate packets per day per ops person, then stress-test the number. Build slack for exceptions.
- Set a daily packet target
- Define a QC checklist
- Create an exception queue
- Hold a daily 15-minute ops standup
Client experience tips
Clients tolerate paperwork when it feels guided and finite.
- Send a “what to expect” note
- Use a single upload/return method
- Confirm completion
- Offer quick help windows
